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#Skype online call license

Agent can be added using distribution list or security groups, with support for Office 365 groups upcoming. Next, Marina talked about the Call Queue Agent capabilities. A lot of features are available in Call Queues to create customized experience to the callers.Įach Call Queue service number can handle up to 200 concurrent calls, and a single tenant can have multiple Queues. Marina introduced Greeting, Music-on Hold, Queue size and maximum allowed call wait time parameters, routing for Agents (Attendant), and the ability for over-capacity and calls that timed-out waiting be handled in several ways. Grant-CsCallingLineIdentity -PolicyName UKSalesQueue -Identity “ User Name ”Ĭall Queues are part of Azure cloud Voice services available in Phone System, giving organizations the ability to handle calls at scale and be sure that all call is answered.Įven though right now each Call Queue is required to have a tolled or toll-free service number assigned to it, Marina announced that soon, a service number will be an optional parameter and Call Queue would be able to receive VOiP calls on their SIP-addresses. ServiceNumber 14258828080 -EnableUserOverride $False – Verbose New- CsCallingLineIdentity -Identity "UKSalesQueue" -CallingIdSubstitute "Service" Available since July, it’s possible to mask or change the callback number by granting a user a certain Caller ID policy: Marina introduced the concept of protecting the identity of users by customizing the Caller ID for outbound Calls.

#Skype online call license

Note that a user without calling plan license assigned cannot have a PSTN Number and cannot place calls to external PSTN.

Enable users to be eligible for azure Phone System voice services at no extra cost by enabling them for Enterprise Voice with PowerShell cmdlet Set-CsUser -identity "User Name" - EnterpriseVoiceEnabled $true.

Using calling plan licenses that are available presently in only few countries.

It’s possible to enable Online Users for Call Queues and Auto Attendants (Queue Agents, Operators) in two different ways: This announcement will enable such organizations to also benefit by using these online features, and also remove the dependency on Exchange for Auto Attendants. It’s a great news, as presently a lot of environments are hybrid, with many voice features kept on premises. Marina started the presentation with an important news - the support of the hybrid tenant configurations coming soon. Marina Kolomiets and Irena Andonova walked you through design, provisioning, licensing requirements, and use Call Queues and Auto Attendant concept across online and hybrid topologies.

Auto Attendant: Provides automated call answering and route calls using numeric keypad entries and voice recognition, offering features like Directory Search and multi-level menu options.

Call Queues: Provides automatic call distribution that allows organizations to handle calls at scale and distribute incoming calls based on customized rules.

Key Microsoft Phone System Cloud Services concept for this session are: These services, Auto Attendants and Call Queues, are the main interfaces for the callers to reach people and departments in your organization over the phone.

A good understanding of the Microsoft Phone System Cloud Services capabilities in Office 365 for incoming call routing is required to properly and quickly route callers to the correct destination, all without human intervention.